Subscription & Billing
Your free trial
Section titled “Your free trial”Your trial starts the moment your practice signs up and lasts 30 days.
Pricing
Section titled “Pricing”Plans are priced per seat, billed either monthly or yearly. A biller takes a cheaper seat than a therapist:
| Plan | Therapist seat | Biller seat |
|---|---|---|
| Monthly | $49 per therapist / month | $32 per biller / month |
| Yearly | $499 per therapist / year (two months free) | $384 per biller / year |
Every staff account on your team counts as a seat, whether they’ve logged in yet or not. Admins and clinicians take therapist seats. If your practice has three therapists and one biller, a monthly plan runs $179/month.
Insurance claims are turned off by default. Email [email protected] to have them enabled for your practice.
Subscribing
Section titled “Subscribing”- Go to My Account in the sidebar.
- Under Billing, pick Subscribe monthly or Subscribe yearly.
- Enter your card details on Stripe’s secure checkout page.
Only practice admins see the Billing section and can subscribe or manage payment - therapists on your team won’t see it.
Once your payment goes through, your plan shows as active right away. If Stripe needs a moment to confirm, you’ll see a brief “payment received” message while it finishes.
Adding or removing staff
Section titled “Adding or removing staff”Your seat count - and your bill - updates automatically as you add or remove therapists and billers. Add a fourth therapist partway through the month and Stripe invoices you for the prorated difference immediately; remove one and your next invoice reflects the lower seat count.
Managing your subscription
Section titled “Managing your subscription”Switching between monthly and yearly
Section titled “Switching between monthly and yearly”Under Billing in My Account, click Switch to yearly or Switch to monthly. The dialog shows your seats on the new plan and what happens to your bill:
- During your trial, nothing is charged. Your first invoice is on the plan you switched to.
- After your trial, HIPAAtherapy credits the unused time on your current plan and charges the new plan today. Your billing date moves to today.
Click Switch to yearly or Switch to monthly in the dialog to confirm.
Your card and cancelling
Section titled “Your card and cancelling”From My Account, click Manage billing to open Stripe’s billing portal. From there you can:
- Update your card on file
- Cancel your subscription
If you cancel, you keep access through the end of your current billing period - there’s no early cutoff.